InsaneJournal

Current location:	Irwin House
Current mood:	cranky
Current music:	Gorillaz - Feel Good Inc
Entry tags:	parts replacement what?, suzuki customer service fail, suzuki gives runaround

Car Problems Part 3
(I'm keeping a record of this entire WTF-ball because I want documentation.)

Alright. Round 3.

I was told by the astoundingly rude Suzuki customer service to contact Courtesy Suzuki to see if a rep had contacted and spoken with them.

Surprise, surprise, Suzuki failed.

Apparently the guy's name isn't Dave at all, it's Bill. And he didn't know about any rep/District Zone Manager coming to speak with him.

This pisses me off for two reasons:

1) Did Suzuki even SPEAK to the right guy? Or did they just find some random dude and asked him general questions about my situtation rather than speak with the man who handled this to get specific information?
2) Did they even contact the rep?!

So Bill (once again) explains it to me, but it seems that Suzuki is finally getting more detailed in exactly what needs done.

First it's just the brackets that need replaced, with no explination other than that they have massive corrosion damage.

Then it's the bushings that need replaced for the same thing, and it's the ONLY way to repair it.

NOW he gives me a very detailed explination that there are bolts in the bushings that need to be removed in order to replace the crossmember, which actually just needs the shell around it replaced. And when I said "Yes, the damage is from corrosion.", he replies, heisitantly, "No, they just get real messed up over time."

*headdesk*

Why couldn't they have just said that in the first place?!?! Why did they use vague termonology and scare tactics the first round?! They've made more trouble for themselves by doing this to a customer who just simply came in for recall business.

And speaking with Kuro, part replacement does need to be paid by me 'cause it's not directly related to the recall.

Perhaps I'm being odd here, but if it's the only way to fix a recall part, then why do I have to pay? Even if the bolts have been damaged over time, then, again, that's on Suzuki's part, not mine. I may be ignorant here since I have no real in-depth knowledge of cars, but from everything that's happened so far, I do not want Suzuki to get a single penny from me. They've dragged me around, interupted me, lied to me about speaking with the right man, and have shoved me left and right about what exactly needs repaired.

So after being placed on hold, Bill comes back and tells me that I need to leave my car there sometime next week so that they can see exactly what needs done so that they can call Suzuki about it. I immediately inquire if I'd have to pay for anything, because I'm not going to leave my car there under the impression of a simple look-over and find out that I'd have to pay in order to get my car back.

So he says no, then hold for a few more minutes. During this time I'm talking to Kuro about this when he gets back on and tells me that he's ordered parts for the car and that they'll call me back once they get them in and once they speak with Suzuki.

I'm still confused and angry about this entire ordeal. *sigh*

.